Terms & Conditions - SMS Service

Last Updated: November 24, 2025

1. Service Description

Hugo AI Assistant ("Service") is an SMS-based conversational AI assistant that provides personal assistance through two-way text messaging. The Service allows you to:

• Send requests and questions: Text Hugo with tasks like "remind me to do laundry" or "I want to go on a trip"
• Receive intelligent responses: Get helpful answers, follow-up questions, and interactive assistance
• Manage reminders and tasks: Set and receive reminders for things you need to do
• Have conversations: Engage in back-and-forth dialogue to accomplish your goals

This is a conversational service where you initiate contact by texting Hugo, and Hugo responds to help you.

2. Opt-In and Consent

By providing your mobile phone number and opting into our SMS service, you:

• Expressly consent to send and receive text messages with Hugo, an AI assistant
• Understand that you can initiate conversations by texting Hugo at any time
• Consent to receive responses from Hugo, including answers to your questions and reminders you've requested
• Confirm that you are the owner or authorized user of the mobile phone number provided
• Agree that your consent is not a condition of purchase or use of any other services
• Acknowledge that you have read and agree to these Terms and our Privacy Policy

3. Message Flow and Call to Action

How to Opt In:

Users opt into the Hugo AI Assistant service through:

• Direct setup: Having your phone number added to Hugo's authorized users list with your explicit consent
• Personal invitation: Being invited by the service owner with your prior authorization

What Happens After Opt-In:

How the Service Works:

• You initiate: Text Hugo whenever you need assistance (e.g., "remind me to call mom tomorrow")
• Hugo responds: Receive helpful responses, follow-up questions, or confirmations
• Conversation continues: Have back-and-forth exchanges until your request is complete
• Reminders delivered: Receive reminders you've set at the scheduled times

Brand Identification:

All messages will clearly identify as coming from "Hugo" or will be clearly in response to messages you've sent.

Message Types and Frequency:

• Conversational responses: Hugo's replies to your messages and questions
• Reminders: Time-based reminders you've asked Hugo to set
• Follow-ups: Context-appropriate check-ins for ongoing tasks or requests
• Clarifications: Questions from Hugo to better understand your requests

Frequency: Message frequency is entirely based on your usage. If you text Hugo frequently, you'll receive more responses. If you set many reminders, you'll receive more notifications. Typical usage ranges from a few messages per week to multiple conversations per day.

Required Disclosures:

Every initial opt-in confirmation includes:

• ✓ Brand/Service identification (Hugo)
• ✓ Message frequency disclosure
• ✓ Link to Privacy Policy: hugo.murmur8.cloud/privacy-policy
• ✓ Link to Terms & Conditions: hugo.murmur8.cloud/terms
• ✓ "Message and data rates may apply" disclosure
• ✓ Opt-out instructions (Reply STOP)
• ✓ Help instructions (Reply HELP)

4. Opt-Out Instructions

You may opt out of receiving SMS messages at any time:

• Text STOP: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message
• Confirmation: You will receive a final confirmation message confirming your opt-out
• Contact Us: Email us at murmur8llc@gmail.com to unsubscribe

After opting out, you will no longer receive any messages from Hugo unless you opt in again.

5. Help and Support

For assistance:

• Text HELP: Reply HELP to any message to receive support information
• Email Support: murmur8llc@gmail.com

6. Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan. Hugo does not charge for the SMS service itself, but standard text messaging rates from your mobile carrier may apply. Contact your mobile carrier for information about your text messaging plan.

7. Supported Carriers

Our service is available on major U.S. carriers including but not limited to:

• AT&T
• Verizon
• T-Mobile
• Sprint
• And most other major and regional carriers

8. User Responsibilities

You agree to:

• Provide accurate phone number information
• Notify us if your phone number changes
• Not use the service for any unlawful purpose
• Not abuse the service (excessive messaging, attempting to break the system, etc.)
• Understand that Hugo is an AI assistant and may occasionally make mistakes
• Not share sensitive personal information (passwords, SSN, financial details) via SMS
• Use the service in good faith for personal assistance purposes

9. Service Availability

While we strive for 100% uptime, we do not guarantee uninterrupted service. Message delivery may be affected by:

• Mobile carrier outages or issues
• Network congestion
• Device availability and settings
• Scheduled maintenance

10. Modifications to Service

We reserve the right to modify, suspend, or discontinue the service at any time. Material changes to these Terms will be communicated via SMS or email to active subscribers.

11. Limitation of Liability

Hugo and its operators shall not be liable for:

• Delayed or undelivered messages
• Errors, inaccuracies, or misunderstandings in AI-generated responses
• Actions taken based on Hugo's suggestions or recommendations
• Missed reminders due to technical issues or carrier problems
• Charges from your mobile carrier
• Issues arising from mobile carrier service interruptions
• AI limitations or incorrect interpretations of your requests

Important: Hugo is an AI assistant designed to be helpful but should not be relied upon for critical, emergency, or life-safety situations. For emergencies, always contact appropriate emergency services (911, etc.).

12. Privacy

Your use of this service is also governed by our Privacy Policy. We do not share your mobile phone number with third parties for marketing purposes. Please review our Privacy Policy for complete details on data collection and use.

13. Governing Law

These Terms are governed by the laws of the United States and the State of Michigan, without regard to conflict of law provisions.

14. Compliance

This service complies with:

• Telephone Consumer Protection Act (TCPA)
• CTIA Messaging Principles and Best Practices
• A2P 10DLC Registration Requirements
• FCC regulations for automated messaging

15. Contact Information

For questions, concerns, or support:

• Service Name: Hugo AI Assistant
• Email: murmur8llc@gmail.com
• Website: hugo.murmur8.cloud

16. Service Scope

Hugo is currently a personal AI assistant service for a limited number of users. The service may expand in the future, but currently operates as a personal assistance tool for invited users only.

17. Acceptance of Terms

By opting into our SMS service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.